At EstoreCrate, we strive to ensure our customers are satisfied with their purchases. While we do not offer refunds, we are happy to provide replacements under the conditions outlined below.
1. Replacement Policy
We offer product replacements in the following cases:
Damaged or Defective Products: If your item arrives damaged or has a manufacturing defect.
Incorrect Item Received: If you receive an item different from what you ordered.
To qualify for a replacement:
Notify us within 7 days of receiving the product.
Provide proof of the issue, such as photos or videos of the product and packaging.
2. Conditions for Replacement
The product must be unused, unwashed, and in its original packaging.
You must include proof of purchase, such as an order confirmation or receipt.
3. Items Not Eligible for Replacement
Products damaged due to misuse, mishandling, or improper care.
Customized or personalized items, unless they are defective or incorrect.
4. Order Delivery Timelines
At EstoreCrate, we ensure timely delivery of all orders. Below are our delivery timelines:
Minimum Delivery Time: 5 business days
Maximum Delivery Time: 12 business days
Note: Delivery times may vary depending on your location and unforeseen circumstances.
